Where do you deliver?
We are proud to offer worldwide shipping.
How much is postage and packaging?
UK: Postage is £3.99 per order.
INTERNATIONAL: Postage is £11 per order.
How long will my order take to arrive?
UK: If you order before 1pm your order will be dispatched the same day and arrive by Royal Mail second class between 2-3 working days including Saturdays. This will need to be signed for so please ensure you, or someone on your behalf will be available to sign for your parcel.
INTERNATIONAL: If you order before 1pm (GMT) your order will be dispatched the same day and arrive between 3-5 working days - tracked and signed for.
Unfortunately, due to the nature of our products and for sanitary reasons, we do not offer returns or exchanges once your order has been processed and so no refunds or exchanges will be provided.
In the unfortunate event that your product arrives damaged, please email us within 24 hours with photographic evidence that the goods are damaged. Please note, all products are videoed during packing and processing to ensure the items dispatched are in a sale-able undamaged condition.
In the unlikely event you or the person signing the parcel on your behalf refuses to accept the parcel for any reason and it is returned to our offices, you will be liable to an administration charge of £50 (covering insurance, time spent on making your products, processing and dispatching your order and processing the return) plus the original cost of postage.
Shipping fees are non-refundable.
Orders will only be delivered to the address provided at checkout and not to any other address whether requested by email or otherwise. Therefore please ensure you check the address provided before confirming your order.
If, on the very rare occasion, a refund was offered but you prefer that your original order items are re-sent to the address provided, then change your mind once the parcel has arrived and you return the parcel to our offices and request the original refund instead, the original refund offer will be revoked and you will then be subject to a charge as explained above and not be given any refund.
Please perform a skin test prior to using our products to ensure you are not allergic. Empress Me are not responsible for any allergic reactions. Use at your own risk.
Ingredients are provided with every product
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